Nimdzi has gathered responses from over 100 localization decision-makers to understand what are the deciding factors when selecting which language services provider (LSP) to partner with, both on an individual level, as well as what their companies are looking for.
We made the distinction as often heads of localization departments simply have to comply with company-wide procurement strategy – and that may differ from their personal views on what the priorities should be.
We found out that price, however, while still remaining an important consideration on a company-wide level, plays a lesser role today in comparison with other priorities.
The level of customer service has indeed become a key differentiator for LSPs. We’ve talked to hundreds of language industry professionals and they agree on this one point – it is the extras which an LSP can provide, which ultimately land it the deal.
COVID-19 has evolved into a global event impacting public health as well as the economy. We can venture into speculation about some likely outcomes.
Judging by the conversations Nimdzi has been having with users of translation business management systems (BMS), the time for a change is now.
The ongoing coronavirus outbreak has been affecting the way businesses and individuals work. What does it mean for the localization industry?