Nimdzi has gathered responses from over 100 localization decision-makers to understand what are the deciding factors when selecting which language services provider (LSP) to partner with, both on an individual level, as well as what their companies are looking for.
We made the distinction as often heads of localization departments simply have to comply with company-wide procurement strategy – and that may differ from their personal views on what the priorities should be.
We found out that price, however, while still remaining an important consideration on a company-wide level, plays a lesser role today in comparison with other priorities.
The level of customer service has indeed become a key differentiator for LSPs. We’ve talked to hundreds of language industry professionals and they agree on this one point – it is the extras which an LSP can provide, which ultimately land it the deal.
With the ever-increasing pressure of an impending product launch date, it is quite frequent for clients and language partners to get caught up in day-to-day activities. The focus is on the deliverables, naturally. The important factors that help make a healthy client-vendor partnership get less attention.
In this webinar co-hosted by Nimdzi and Xillio, we look at technology around localization and connectivity.
Continuous growth and fragmentation have been the key characteristics of the language services market. Let's see what the data says.