InterpreterLine by Miton
languageWebsite: https://www.miton.co.uk/products/telephone-interpreting-solutions/

Verified
Founded: 2004
Updated: 12 / 05 / 2021

error_outline Summary
Use-case supported | doneCall via a mobile app doneCall via Landline doneConference callhelp_outline doneConference roomhelp_outline doneFace-to-face meetingshelp_outline doneInterpreter management system doneScheduling |
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End Point | doneAndroid app doneDesktop browser doneiOS app donePhonehelp_outline doneWindows app |
Interpreter provided by | doneDo not provide interpreters |
Input formats | doneHeadphones with boom mic doneLaptop mic donePhone doneSmartphone mic |
Security | doneChannel encryption (256bit) doneGDPR compliant |
Interpreter access | doneAndroid app doneDesktop browser doneiOS app doneOnline dashboard doneSmartphone browser |
info_outline About
Miton’s Telephone Interpreting platform, InterpreterLine, is designed for Language Service Providers (LSPs) offering over-the-phone interpreting (OPI). The platform can be run as a fully automated service that allows LSPs to manage and operate their OPI services in a more efficient way.
The platform quickly connects LSP’s clients with that LSP’s interpreters. To increase efficiency and for ease of use, both clients and interpreters can access InterpreterLine via a mobile app (iOS and Android), which can be branded with the client’s logo. Calls can be operator attended or un-attended and a 24/7 service can be operated if desired, with facilities to transfer calls to back-up agencies when needed.
A key benefit is that multiple parties can be added to the call. The platform has an in-built interpreter and customer management system that allows for the billing of both clients and interpreters. In addition, the platform allows for reporting on daily data for figures and productivity.
Miton does not have its own interpreters and is not therefore competitive with its LSPs.
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local_atm Pricing
InterpreterLine comes with a variety of plans, tailored to the customer’s needs. There is a small setup fee and then clients are charged per minute for usage, including the LSP’s telephone call charges. The company provides price breaks and discounts based on volumes of calls. There is no need for any additional telephony equipment.
InterpreterLine offers full demonstrations and free trials.
g_translate Features
Features for individual clients | doneRecordings |
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Features for LSPs | doneAutomated Scheduling doneInterpreter availability (live) doneInterpreters on demand doneSchedule interpreter for onsite |
Interpreter Management Systems | doneGenerate invoices doneLocation donePre-call data doneQuality tested doneSubject matter |
Brandable | doneIncorporate brand guidelines doneIncorporate brand logo |