Updated: 03 / 12 / 2019
|Use-case supported||doneConference callhelp_outline|
doneInterpreter management system
|End Point||doneDesktop browser|
|Input formats||doneLaptop mic|
doneInterpreters sign NDA
|Interpreter access||doneDesktop browser|
Interpreter.io is an interpreter management and delivery platform. It’s main features are:
- Interpreter management
- Scheduling interpreters for onsite or remote assignments
- Providing on-demand over-the-phone interpreting (OPI) and video-remote interpreting (VRI)
Interpreter.io offers access to a pool of interpreters that clients can use for on-demand OPI and VRI assignments. Customers need to use their own interpreters for onsite assignments and can use their own interpreters for OPI and VRI assignments if they wish. The remote interpreting team from Interpreter.io then operates as backup.
Users and interpreters can access the Interpreter.io via any desktop browser or smartphone. There is no need to download an app.
The Interpreter.io platform is not only for Language Service Providers but can also be used by hospitals and courts to manage their own in-house interpreting staff.
Interpreter.io can be used for call-centers. The software can simply be integrated with the call-center’s IVR system and then customers can choose to be routed to an over-the-phone interpreter for their preferred language.
Interpreter.io also offers an AI assisted interpreting tool. The software can connect to machine interpreting solutions from companies like Microsoft, Google, and Amazon to provide live transcripts and translations on screen to the interpreters during remote interpreting assignments.
Interpreter.io’s solution is customizable in that companies can add their own logo and brand name.
Pricing starts at USD 199 per user, per month (billed annually). More information can be found on: https://www.interpreter.io/pricing
|Features for LSPs||doneInterpreters on demand|
doneSchedule interpreter for onsite
doneSchedule interpreter in advance
|Interpreter Management Systems||doneBuilt in CRM to manage customers|
doneManage interpreter employment
|Brandable||doneIncorporate brand guidelines|
doneIncorporate brand logo