Article by Yani Golocovsky.
Driven by the dynamic nature of the industry and the various forces at play within it, the concept of quality in localization has continuously evolved. Moreover, each company is unique, and there’s no one-size-fits-all approach toward localization programs and quality management. Needs and use cases are different depending on the service context, and every organization has a different culture and relationship with its customers, so expectations and challenges are also different.
Just as we cannot clearly distinguish in a rainbow where one color ends and the next begins, the key elements of a localization quality management (LQM) system have blurred boundaries. Likewise, there are seven essential components comprising the LQM Spectrum: quality models, vendor management, supply chain, user experience (UX), technology, metrics, and finance.
Following the rainbow analogy, the beauty lies in how the seven colors are displayed in an appealing and meaningful pattern. Similarly, the interesting nature of any quality approach lies in the interplay of these seven vital components.
Let’s dig deeper into what these components are and how they interact with each other.
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