In countries with low government centralization, the market tends to be messy, for both the provider and the buyer. There are lots of small players and individual interpreters that compete for a myriad of small contracts and individual assignments. For both the buyer and the provider this usually means that a lot of time is wasted on the procurement process and there is usually an overload of bureaucracy. In these markets, we won’t see many large players because it is much harder for an LSP to make significant profits. Examples of this are countries like Germany, France, Italy, and Belgium.
In countries with high government centralization, usually one or two large players occupy the majority of the market. While this significantly reduces the time spent on procurement, it also means that these one or two large players are in a monopoly position. This poses a number of risks that can have a negative knock-on effect:
A medium level of centralization is the Goldilocks Zone countries should aim for.
Examples of this can be found in Australia, the US, Canada, and the UK.
Key performance indicators (KPIs) for localization have been a topic of endless debate for a long time. Localization teams the world over have not only struggled to create such metrics but to measure and track them consistently.
Sign language interpreting is not just another language service offered by companies in the industry. It is a field with unique requirements that evolved out of and grew within the deep roots of Deaf history and Deaf culture.
As reported in the 2021 edition of the Nimdzi 100, interpreting has arguably been the sector within the language industry that was the most heavily affected by the COVID-19 pandemic — both positively and negatively..