Lessons in Localization: Skyscanner

25 January 2021

The Nimdzi Lessons in Localization series highlights the largest, most innovative, and most successful globalization programs in the world.

In today's Lesson in Localization, we examine the localization operations at Skyscanner. Read on how localization helps the company service more than 100 million monthly users from around the globe.

A lesson by Hannah Leske.

About Skyscanner

Most people with significant experience booking travel online are likely to be familiar with Skyscanner. The web- and app-based company has come a long way since its early days as a flight search engine, to become a global leader in the travel industry. Skyscanner helps travelers find inspiration and deals as well as book and manage their trips. Today, more than 100 million users enjoy the company’s services every month.

For this Lesson in Localization, Nimdzi spoke with Valeria Nanni and Hristina Racheva from the Skyscanner localization team. 

TL;DR

The “Spotify model”: Small teams come together in larger “tribes,” who work autonomously and maintain an agile approach to development and collaboration.

A strong focus on team cohesion and support: With employees working across a number of countries, the localization team goes above and beyond to foster a positive team culture.

A new hybrid model for managing vendors: Having recently implemented a new model to simplify the localization supply chain, Skyscanner’s localization team now works with four freelance translators and one medium-sized language service provider (LSP).

A foundation of solid research and careful deliberation: For decisions pertaining to vendors and tech resources alike, the localization team doesn’t rush into things. Decisions are made only after all options have been adequately researched and assessed in order to ensure the best results.

Fast facts

Included in this lesson in localization

  • Program overview
  • Organization
  • Culture
  • Languages
  • Supply chain
  • Quality control
  • Technology
  • Interesting initiatives

This has been a preview. The full Skyscanner report can be accessed online by Nimdzi Partners.

The full report is reserved for Nimdzi Partners and organizations participating in the Lessons in Localization series. If you want to learn how to unlock the full report, or are interested in how your company can participate in Lessons in Localization, contact us.

Who should we feature next?

The Nimdzi Lessons in Localization series highlights the most successful localization programs in the world. For more information about this series, or if you have a suggestion for an exemplary localization program that you would like to see highlighted, contact us today.

Special thanks to Hristina Racheva, Head of Localization at Skyscanner for sharing a valuable lesson in localization.

Special thanks to Valeria Nanni, Localization Product Manager at Skyscanner for sharing a valuable lesson in localization.

Hannah Leske Nimdzi Insights

This Lesson in Localization was prepared by Nimdzi's Localization Researcher, Hannah Leske. If you wish to learn more, reach out to Hannah at [email protected].

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