You did it! You’ve earned a healthy, respectable client base. You sit back, breathe a sigh of relief, and feel pretty good about yourself. But this overly-inflated confidence doesn’t last long, because the minute your smile reaches each side of your face, you realize you now have to work harder than you’ve ever worked before in order to keep those clients and ensure you are meeting and even exceeding their expectations. The smile disappears, you jump back up on your feet, roll up your sleeves, and get to work.
For any business that relies on a healthy client base, creating and successfully managing quarterly business reports (QBRs) is critical to company success. Even though your clients have signed an annual contract, there is no guarantee they will renew at the end of the year, so take nothing for granted. Yes, they are your clients, but they expect results. Your objective is to continue to WOW them in order to keep them as clients and convince them that renewing your contract is an intelligent, strategic move, but they have a different agenda.
Your client’s objective is to continue to evaluate whether investing in your company is worth their time. They may be approached by your competitors and may be weighing out their options. If you do your job right and clearly demonstrate progress in each QBR, you increase the likelihood that your client will just automatically renew. QBRs, when done properly, not only keep the client focused on you and your team but differentiate you from your competitors. QBRs can actually lower your client’s need to even reflect on whether or not renewing your contract is worth their time and investment because each QBR speaks for itself, and shows growth, improvement, progress, and value.
We know you have questions, and we have the answers – all explained in the full report!
We know you are busy! That’s why each of our reports is formatted so that information can be quickly and easily digested.
For those who think the devil is in the details, we have you covered too! In the body of the report we go into as much detail as possible about each topic discussed. Still not satisfied? Never hesitate to reach out to us directly to request additional information.
We’re here to help!
Raise your hand if you’ve never been to a quarterly business review (QBR) run by your company. You might be surprised to find that QBRs are actually not that widespread.
A localization audit is a comprehensive, systematic analysis of a company’s localization processes, dependencies and workflows, its supply chain, and technology stack.
The Investment community is focused on the language services industry for good reason — and you should be too. While any investment has both opportunities and risks, financial returns in the language space have delivered consistent growth, profitability and cash year over year.