Our guest today is fluent in the language of data. (He is also fluent in metrics and insights, which are of course different things, as we will discuss in this episode of Nimdzi LIVE!.
Yes, we will discuss ROI (return on investment) for localization programs. We will frame the conversation within the larger context of defining metrics that matter, which is to say metrics that matter to the C-Suite. Knowing your company’s (or client’s, if you’re an LSP) long-term goals and key performance metrics is just the first step… The next step requires some creativity.
For example, here are a few examples of metrics companies track in order to prove localization ROI:
What metrics should YOU use to track ROI. Well, that of course depends. Every situation is different and warrants a custom approach. But there are also some commonalities. In this episode, we will look at established best practices of mature globalization programs and discussed how these can be modified to fit specialized g11n programs (presumably, like yours).
This episode is for client-side globalization managers, vendor-side account managers and senior customer success managers, and anybody who wants to learn how to speak the language of the C-Suite - the language of data!
Miguel Sepulveda is a frequent speaker and teacher on the subject of defining, tracking, and reporting localization metrics - and not just any metrics - metrics that matter! When not at his "day Job" as Global Localization Manager at King, Miguel publishes his insights (and GREAT infographics) on https://yolocalizo.com and is a regular contributor for Nimdzi Insights market research.
There is a shadow industry driving the growth of ALL global brands: Localization. Let’s talk globalization, localization, translation, interpretation, language, and culture, with an emphasis on how it affects your business, whether you have a scrappy start-up or are working in a top global brand. Topics are taken from the most recently published market research from Nimdzi Insights (and other sources) and will feature guest speakers from time to time. If you have suggestions for new topics or guests or would like to be a guest yourself, please reach out to our producers at [email protected] to pitch your idea.
All episodes are available via multiple online providers - Spotify, Amazon Music, Apple Podcasts, Google Podcasts, Stitcher - download and listen regardless of where you manage your podcasts.
Syncron helps manufacturers and distributors capitalize on the new service economy by optimizing aftermarket profitability, increasing customer loyalty, and enabling the transition to servitization. Syncron aligns all aftermarket services with its Connected Service Experience (CSX) cloud platform, helping companies differentiate themselves through exceptional aftermarket experiences while driving significant revenue growth.
We learn best when we’re enjoying whatever we’re engaging with — and Memrise is a language learning app that aims to make learning enjoyable and effective! They uphold the belief that learning a language should not only stimulate intellectually but also biologically, with the rush of endorphins you get by learning something new.
Motorola Solutions is a global leader in public safety and enterprise security. The company’s solutions in land mobile radio communications, video security & access control and command center software, bolstered by managed & support services, create an integrated technology ecosystem to help make communities safer and businesses stay productive and secure.
The present report is the culmination of over 65 interviews with different companies as well as a separate survey Nimdzi conducted among localization and translation managers. It is is aimed at buyers of language services who are interested in benchmarking their own efforts or in learning how other companies tackle similar challenges or who are simply curious about what others in their position are doing.