A lesson by Gabriel Karandysovsky.
ServiceNow is a data- and customer-driven company providing cloud-based solutions that define, structure, manage, and automate services for enterprise operations. The company’s applications automate, predict, digitize, and optimize business processes and tasks across the entire enterprise such as IT, Customer Service, Security Operations, and Human Resources, and many more.
For this Lesson in Localization, we spoke with Lyena Solomon, Director of Localization, and Alex Coope, Director of Globalization Deployment, to understand how their team at ServiceNow helps support clients with hundreds of thousands of users worldwide.
Global team in a global company: the 25+ members of the Internationalization team are spread across the world and play a key role in helping the company drive its international growth.
People-first: the Internationalization team at ServiceNow plays a key role in how the company executes and innovates for its global customers. The people-first culture has a trickle-down effect on the way internal teams and departments communicate and interact with one another.
The Now Platform®: ServiceNow’s main product is central to the company’s localization operations. Customers can tweak the platform to their needs, which includes deciding on which language packs they want, and that translates into additional responsibilities for the Internationalization team, including user experience research and training.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
SAP is a German software company specializing in enterprise software that allows to manage business operations and customer relations. SAP is especially known for its ERP software solutions, but offers an entire suite of products to customers around the world.
Domo is a cloud-native platform that provides data integration and visualization capabilities, as well as a foundation to create custom apps for tracking key business metrics. The company was founded in 2010 and serves the technology, manufacturing, media and entertainment, and other industries.
VMware is a global leader in cloud infrastructure & digital workspace technology, accelerating digital transformation for evolving IT environments. VMware’s compute, cloud, mobility, networking, and security offerings form a digital foundation that powers the apps, services, and experiences that are transforming the world. For this Lesson in Localization, we spoke with Clara Macedo, Senior Manager of LATAM Localization Operations and Head of Marketing Globalization PMO, and Zhenhui Chao, Localization Manager at VMware.
Fujitsu is a well-established Japanese information and communication technology company with a global footprint. With Global Delivery Centers (GDCs) in eight countries around the world, the company provides services to over 180 countries and regions, operates in over 40 languages, and helps customers achieve global success.