The Nimdzi Lessons in Localization series highlights the largest, most innovative, and most successful globalization programs in the world.
A lesson by Gabriel Karandysovsky.
About ServiceNow
ServiceNow is a data- and customer-driven company providing cloud-based solutions that define, structure, manage, and automate services for enterprise operations. The company’s applications automate, predict, digitize, and optimize business processes and tasks across the entire enterprise such as IT, Customer Service, Security Operations, and Human Resources, and many more.
For this Lesson in Localization, we spoke with Lyena Solomon, Director of Localization, and Alex Coope, Director of Globalization Deployment, to understand how their team at ServiceNow helps support clients with hundreds of thousands of users worldwide.
TL;DR
Global team in a global company: the 25+ members of the Internationalization team are spread across the world and play a key role in helping the company drive its international growth.
People-first: the Internationalization team at ServiceNow plays a key role in how the company executes and innovates for its global customers. The people-first culture has a trickle-down effect on the way internal teams and departments communicate and interact with one another.
The Now Platform®: ServiceNow’s main product is central to the company’s localization operations. Customers can tweak the platform to their needs, which includes deciding on which language packs they want, and that translates into additional responsibilities for the Internationalization team, including user experience research and training.
Fast figures
Included in this lesson in localization
- Program overview
- Culture
- Organization
- Languages
- Project and Process Management
- Supply chain
- Quality control
- Technology
- Interesting initiatives
This has been a preview. The full report can be accessed online by Nimdzi Partners.
Who should we feature next?
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Special thanks to Lyena Solomon, Director of Localization at ServiceNow for sharing a valuable lesson in localization.
A big thank you to Alex Coope, Director of Globalization Deployment at ServiceNow for sharing a valuable lesson in localization.
This Lesson in Localization was prepared by Nimdzi's Managing Editor, Gabriel Karandysovsky. If you wish to learn more, reach out to Gabriel at [email protected].
