A lesson by Gabriel Karandysovsky.
ServiceNow is a data- and customer-driven company providing cloud-based solutions that define, structure, manage, and automate services for enterprise operations. The company’s applications automate, predict, digitize, and optimize business processes and tasks across the entire enterprise such as IT, Customer Service, Security Operations, and Human Resources, and many more.
For this Lesson in Localization, we spoke with Lyena Solomon, Director of Localization, and Alex Coope, Director of Globalization Deployment, to understand how their team at ServiceNow helps support clients with hundreds of thousands of users worldwide.
Global team in a global company: the 25+ members of the Internationalization team are spread across the world and play a key role in helping the company drive its international growth.
People-first: the Internationalization team at ServiceNow plays a key role in how the company executes and innovates for its global customers. The people-first culture has a trickle-down effect on the way internal teams and departments communicate and interact with one another.
The Now Platform®: ServiceNow’s main product is central to the company’s localization operations. Customers can tweak the platform to their needs, which includes deciding on which language packs they want, and that translates into additional responsibilities for the Internationalization team, including user experience research and training.
ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
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