We previously talked about the importance of offering your customers the payment methods they want.Otherwise, you may end up losing out on 20 percent of your potential global consumer base that will simply abandon their shopping carts. Today, we’ll take this a step further.
It’s not only about offering potential customers a wide variety of payment methods. It’s about the little things that happen before, during and after a purchase – the level of customer service you are able to provide.
Ensuring that your content is optimized for cross-border shopping, that your payment methods and accepted currencies are convenient for international markets, and that your website’s level of security and its overall functionality are of the highest quality all demonstrate to visitors that you value your customers’ experience. In addition, delivery and shipping options, as well as ways to contact an actual person with questions or concerns, all impact on customer service.
In today’s day and age of global brands, their growth strategies are focused on the next billion consumers.
According to a number of reports, global e-commerce spending for 2019 will reach USD 3.6 trillion. This represents an annual growth of around 18 percent. That makes for a lot of zeroes.
Nimdzi has gathered responses from over 100 localization decision-makers to understand what are the deciding factors when selecting which language services provider (LSP) to partner with, both on an individual level, as well as what their companies are looking for.
Payment gateways that not only allow for a variety of payment options but that allow customers to pay in familiar currencies are very popular among the nearly 2 billion online shoppers worldwide. But shoppers want more. Does your ecommerce site make the grade? Let's look at the top 5 customer concerns when shopping online […]