Report written by Valeria Nanni.
We’ve already seen that there are a number of different ways of setting up a language team. It’s rare nowadays to find enterprises opting for a fully in-house translation team, and companies typically go with either a hybrid model with some in-house language capabilities or simply forgo internal language resources altogether. This means that, broadly speaking, companies have at least one external language partner. What tends to happen in this situation is that, while everyone is busy with day-to-day tasks, vendor management often gets pushed to the bottom of the barrel or is forgotten about altogether.
Having a well-oiled vendor management setup is vital to the success of your localization program, as it ultimately means getting high-quality translated content within established turnaround times using standardized, efficient, measurable workflows, all while keeping costs in check. Vendor management can certainly be a balancing act that requires attention and adjustments over time and, as is often the case, there’s no right or wrong way to approach this space. What a successful model looks like can vary greatly from one company to the next so we’ve prepared a few guidelines to help you put together your very own vendor management strategy.
If you’ve been in the industry for a while now you might’ve come across the Localization Maturity Model at some point in your career. If you haven’t heard about it yet, it’s a standard framework that uses different levels to help you understand how mature the localization program in your organization is. It can also be very helpful for visualizing your ideal state and offers a great way of tracking progress towards reaching a more advanced level.
SurveyMonkey's Global Experience & Localization unit is a powerhouse of innovation and strategic impact. Led by Julia Cassidy, the team is on a mission to ensure that SurveyMonkey's platform resonates with a diverse international audience. Leveraging country-level user data, they are crafting an inclusive and engaging experience for users worldwide. With plans to expand the team in 2024, they are poised to lead the charge in optimizing SurveyMonkey's global reach and user experience. Their commitment to quality, technology, and data-driven decision-making is propelling SurveyMonkey to new heights of international success.
Explore how Monta's innovative localization strategies are revolutionizing the global market, connecting diverse audiences and paving the way for seamless business expansion. Join us on a journey of technological excellence and forward-thinking solutions.
Pleo is a European fintech company specializing in expense and spend management solutions. It empowers employees to make work-related purchases while ensuring that their companies maintain control over all spending. Using breakthrough technology and commercial cards, Pleo eliminates the need for expense reports, reduces administrative complexity, and simplifies bookkeeping. The company serves clients in 16 locales across Europe and operates in 11 languages, thanks to its localization team.As a European fintech company that specializes in expense and spend management solutions, Pleo empowers employees to purchase the things they need for work while ensuring that their companies maintain full control over all spending. With the help of breakthrough technology and commercial cards, Pleo eliminates expense reports, reduces administrative complexity, and simplifies bookkeeping. With a presence throughout Europe, the company serves clients in 11 languages across 16 locales thanks to its localization team.
Deliveroo is a British online food delivery company founded in 2013. Today, Deliveroo operates a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfill a mission-critical, emotional purchase in under 30 minutes. By offering fast and reliable delivery which consumers can track online, Deliveroo has grown rapidly. Deliveroo now operates in 10 markets worldwide: the United Kingdom, France, Belgium, Ireland, Italy, Singapore, Hong Kong, the United Arab Emirates, Kuwait, and Qatar, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers.