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Nimdzi helps Uber with best practices

What People Say About Nimdzi

Uber's complex supply chain and ever-changing environment require a lot of flexibility and timely decisions by our team members.

Since we …

Sasan Banava
Former Head of Localization at Uber

We invited Nimdzi to host a workshop with our project managers, and the results were great. They worked with me beforehand to understand what our …

Marina Ilari
CEO of Terra Translations

We use Nimdzi’s publications at the Centre for Translation Studies, University of Surrey, UK as resources for our MA module ‘Business and …

Joanna Gough
Lecturer in Translation Studies, University of Surrey, UK

Having access to industry insights from Nimdzi this year while I've been completing my translation masters has been truly invaluable. Not only was …

Hayley Smith
MA Translation, University of Surrey, UK

There's a lot of information out there related to localization, just too much to properly scan, read, study and assimilate. It's getting more and …

Cristiana Luppi
Production Manager at Crestec

Nimdzi is a good consultancy company which we can recommend full heartedly, which would help any small and mid size LSP change the mindset, …

Elena Grigoras
CEO at TRAVOD Int

Case Studies

case study

The Language Group wins big account by including custom research in proposal

In 2018, the introduction of virtual remote interpreting (VRI) technologies was decreasing the barrier to entry for interpreting providers, which was effectively driving down market rates and eating into the demand for traditional onsite interpretation.

During this period, a medium-sized, privately owned interpreting and localization provider in the United States had been providing onsite interpreting services to a large local hospitals group on the East Coast. While also offering a full suite of language services, including VRI, this East Coast interpreting company had earned a strong reputation with their clients of providing superior service, specifically for onsite interpreting.

Their ability to reliably deliver onsite interpreting was so strong that they would never fully lose an RFP – even if they lose to their competitors, their competitors would call them to subcontract any onsite work!

One of their largest and most loyal clients was experiencing pressure to cut costs on interpreting, and so they naturally started to look more towards virtual solutions. The client’s main stakeholder had been working with this trusted interpreting company for years and was adamantly against changing providers. However, he was under a lot of pressure from senior management to reduce costs. He either needed to offer onsite interpreting at the same rates as virtual remote interpreting, or he needed help justifying the additional cost of onsite interpretation to his senior management.

The stakeholder’s position was clear: “I want to work with you, and I understand you can’t reduce costs further, but I need your help convincing my boss. And I need it quick!”

case study 2
case study 3

The interpreting company realized that anything they said would potentially be seen as biased. After all, they had a lot to lose or gain from the outcome of this RFP. They needed to present third party research that would speak to their client’s executive team.

The CEO picked up the phone and called Tucker Johnson at Nimdzi Insights. Because they were an existing Nimdzi Partner, they had already been working closely together with Tucker and Nimdzi CEO, Renato Beninatto, and so the team was already familiar with the context of the situation. Nimdzi mobilized a team of researchers to deliver a series of reports on a topic that would clearly speak to the client’s senior management – costs.

This customized research was delivered in a week and outlined the actual costs associated with onsite and virtual interpreting for healthcare providers, showing how onsite interpreting, while more expensive upfront, significantly reduces readmission rates and length-of-stay for limited English proficiency (LEP) patients. This means lower costs for the healthcare provider in the long term.

Based on the independent research, the client stakeholder was able to make an authoritative case to his senior management to continue providing onsite interpretation. The interpreting company was awarded not only the onsite work, which they were already performing, but also all of the VRI work as well, accounting for 50% of their total revenue. Equally important, they were not forced to devalue their core service by reducing their rates.

case 4

Nimdzi provides 24translate Holding with necessary research to choose the right machine translation provider

24translate Holding, a successful language service provider headquartered in Germany with five offices in Europe and one in Canada, was one of the first LSPs to recognize that workflow processes were important to digitize. Founded in 1999, the company grew and developed its own proprietary systems including an ERP system, translation management system, XLIFF engine, and translation memory technology. At the time of its founding, 24translate was the only one of its kind to offer automatic online translation quote generation with a 24-hour turnaround time for deliveries.

But homegrown systems had both advantages when it came to customization and disadvantages when it came to keeping technology up to date. As new products were being developed, the company was seeking consulting on technology, competitors, and industry trends.

When launching 24|contenthub, a product which bridged 24translate’s customers, systems and systems of other LSPs, the company was lacking the necessary intelligence and market knowledge required to confidently make decisions on machine translation engine implementation. At the time, 24translate needed detailed information on:

  • Similar products on the market
  • Current competitors
  • Competitors’ performance
  • Technology trends they were not yet aware of
  • Trends that were now outdated and irrelevant

Nimdzi played a key role in providing relevant research in the decision process, ensuring that the right tools were used for the right reasons. 24translate was seeking insight on implementing changes in their overall MT program but needed specific key insights on the subject, including detailed comparisons of systems and engines.

case 5
case 6

Previously partnering with another research group, 24translate understood that their needs were not being fully met. With a Nimdzi partnership, 24translate was able to take advantage of Nimdzi Office hours, custom research, and translation and localization industry expertise.

“Nimdzi became our new, main partner when it came to making technology decisions. You get instant access to databases, and the exciting thing is you that you have a team of people to talk to.” – Arthur Wetzel, CSO at 24translate Holding

Nimdzi provided insight on the state of the market and an analysis of suitable third-party MT providers. By analyzing 24translate’s goals, priorities, and clients, Nimdzi offered the key research necessary for 24translate to make a decision for the right provider that would meet the company’s specific needs.

Final words from 24transalte:

“Nimdzi is always part of our process when we’re exploring new projects. We drop one of their researchers or consultants an email, and they always come back with relevant, timely insights.”

Nimdzi continues to provide key insights which includes research in the field, benchmarking, and advising on working with the company’s tech stack.
One of 24translates’s current projects include providing machine translation and machine translation post editing solutions.

With Nimdzi’s efforts, 24translate aims to increase revenue by 30% over the next 3 years, starting with a 10% increase in 2020.



Two-Hour Remote Training to Motivate PMs to Give the “VIP Treatment” to Their Customers
Two-Hour Remote Training to Motivate PMs to Give the “VIP Treatment” to Their Customers
 
Full Day Customized Onsite PM Training Focused on Soft Skills and Supply Chain Management
Full Day Customized Onsite PM Training Focused on Soft Skills and Supply Chain Management
 
Nimdzi Provides 24translate Holding with Necessary Research to Choose the Right Machine Translation Provider
Nimdzi Provides 24translate Holding with Necessary Research to Choose the Right Machine Translation Provider
 
Nimdzi Upswing Program Helps Company Double its Revenue
Nimdzi Upswing Program Helps Company Double its Revenue
 
Nimdzi’s Expertise is Sought by Growing Language Service Provider Looking to Increase Revenue by €2 Million
Nimdzi’s Expertise is Sought by Growing Language Service Provider Looking to Increase Revenue by €2 Million
 
Nimdzi’s Upswing Program Propels European Language Service Provider to Reinvent Sales Strategy Geared Towards Reaching USD 4 Million Increase in Revenue
Nimdzi’s Upswing Program Propels European Language Service Provider to Reinvent Sales Strategy Geared Towards Reaching USD 4 Million Increase in Revenue
 
The Language Group Wins Big Account by Including Custom Research in Proposal
The Language Group Wins Big Account by Including Custom Research in Proposal
 


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