In our industry, it often boils down to what people are willing to pay for having their content localized. Let's look at pricing.
It’s not only about offering customers a variety of payment methods. It’s about the little things before, during and after a purchase - the customer service
Should I hire an account manager? This is a question most language service providers (LSPs) will be trying to answer at some point during their growth trajectory.
In every country, the government has a huge influence on the interpreting market. Not only because it defines language access rights, how the country is run, and who receives funding, but also by deciding how government contracts are structured.
A modern-day plague of professionals from all walks of life (not only from those in the language industry, but this is perhaps doubly applicable in this business) is having too much stuff to do and not knowing where to start.
Over the course of Nimdzi Insights’ various research projects, we have consistently found that the one thing (editor’s note: among many, admittedly) that can make or break localization operations, whether on the buyers’ side or on the language services providers’ (LSP) side is the following:
Raise your hand if you’ve never been to a quarterly business review (QBR) run by your company. You might be surprised to find that QBRs are actually not that widespread.