Should I hire an account manager? This is a question most language service providers (LSPs) will be trying to answer at some point during their growth trajectory.
Once a lead becomes an actual customer, the sales Core Function of an LSP takes the form of account management. The key responsibility of the account manager is to foster the relationship and grow the business with this customer.
Sometimes, the people you have are not enough to respond to growing demand from your existing customers in a timely manner, because no one anticipated it. Or worse, you are missing out on potential opportunities to grow the business because production is too absorbed by delivering projects and salespeople are too busy hunting for new clients and you didn’t know there was a whole new business line to develop with the customer. These are the moments you should seriously consider bringing on board a dedicated account manager. The larger your company grows, the bigger the need for one becomes.
(Non-Traditional) Revenue Growth Through Customer-Centric Project Management Although it is not "traditional," project managers can generate more revenue than even the best salespeople … with the right tools and training. In this discussion, Tucker Johnson (Managing Director, Nimdzi Insights) and Vera Richards (VP, Akorbi Translation and Localization) will share their experience turning traditional operations teams […]
Sales is a function that happens (or should happen) every single time a customer or potential customer interacts with, hears about, or talks about your company. Ultimately, everybody in the company is responsible for sales.
Dennemeyer is one of the heavyweights of the IP landscape. The company was founded almost 60 years ago in Luxembourg but has since grown to have offices in over 20 countries across six continents, offering worldwide representation to clients regardless of their language and time zone.
There are several methods that can be used for assessing an organization’s performance. These typically focus on highlighting the company’s internal resources, strengths, competitive advantages, as well as its weaknesses. Examples of internal analysis tools used for such purposes include gap analysis, strategy evaluation, SWOT analysis and the McKinsey 7S Framework. In In other words, internal analysis reveals where an organization excels, what it is good at and where it needs improvement. In any business, there may be many different scenarios that warrant conducting an internal analysis.